HCG offers diverse opportunities for professional development in a cutting-edge work environment. If you would like to join our fast growing team, do meet us over a cup of coffee!
These are our openings at present:
Admission Consultant – 1
Job Description:
Responsibilities:
Contacting students for Course Admission.
Supporting students admission process.
Ensuring to achieve the admission target…
Excellent sales skills (experience in education industry is an advantage)
Friendly and approachable personality
Exceptional customer service skills.
Good computer skills
Confident in dealing with customers on the phone
High level of organizational and administrative skills
Team oriented and be able to work effectively without supervision
Previous Customer Service/Call center experience is desirable
Ready to work 24/7
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Customer Care / Tele Marketing
Role Category: Student Admissions
Role: Student Admissions Consultant
Key Skills:
Good Communication Skill, Customer Care, Tele Marketing / Tele Sales, Telephone Etiquette
Desired Candidate Profile
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization
Requirements:
Candidate should have a flair to work on target based job.
Candidate should have minimum 1 years experience in Call center, Telemarketing or Customer Care background.
Candidate must be wiling to work on Saturdays and Sunday, if work demands, where compensatory off is allotted.
Candidate should have excellent presentation, communication and interpersonal skill.
- Student Support – 1
Job Description:
Candidates with good command over English language is preferred. Thorough computer knowledge with introduction to various technologies. Good exposure to e-Learning environment. Internet savvy. Preferable experience from education and training sector.
Salary: As Per Industry Standards
Industry: Education / Teaching / Training
Functional Area: Teaching, Education, Training, Counseling
Role Category: Other
Role: Other
Responsibilities:
Monitoring the replies and making sure the client is satisfied.
Researching the LMS for implementing requests from the clients.
Implementing new modules on the LMS and testing its functionality
Coordination with design team for requirement in course delivery.
Coordination with development team in LMS customization.
Technical support to clients in terms of e learning.
Support requests raised by the clients assigned have to be attended & replied satisfactorily & in time.
Attending to the support requests assigned.
Ensure the support requested by students is answered sufficiently & in time.
Coordinating the activities of the e-learning support team and other concerned departments.
Ensure the support requested by students is answered sufficiently and in time.
Implement the course is ready to be delivered on the LMS as required by the client by making sure e learning assessments and content is published and uploaded as per requirement of the educator.
Key Skills:
Learning, e – learning, support executive, Calls Handling, mails, Tech Support
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- Sr. Marketing – 1 Kottayam
Job Description:
Handling the business promotion activities.
Assessing the education industry and getting leads for business promotion.
Specific marketing campaigns and projects within the department and to assist with the implementation of the department’s policy, strategies and campaigns. The Executive will have to formulate the contents for the marketing mix and put forth efficient and innovative marketing plans.
Salary: As Per Company Standards
Industry: Education / Teaching / Training
Functional Area: Marketing , Advertising , MR , PR , Media Planning
Role Category: Marketing
Role: Direct Marketing Executive
Accountabilities
- Keep the rules and standards of the organization and be the representative who deliver the best to the customer .
- Schedule the appointments and visit existing customers to review product needs and determining other opportunities.
- Organize and attend joint sales calls with Vendors.
- Open new accounts.
- Responsible to liaise between customers and the company for up-to-date status of service, pricing and new product release launches.
- Prepare reports for marketing and sales and keeping expense accounts.
- Generate new and repeat sales by providing product, technical information in a timely manner
- Identify customer requirements and expectations in order to recommend relevant products/solutions
- Deliver the best quote to the customer and know the competition and report to the team leader
- Proactively recommend products needed by customers to increase customer satisfaction and improve profitability
- Keep up to date on new products, services, procedures and tools by attending training and departmental meetings
- Contact customers following sales to ensure on going customer satisfaction.
- Present a professional image at all times
- Study the product thoroughly and know the marketing techniques .
- Improve Communication skill according to the changing styles and fashion of the market .
- Report to the team leader for all the activities on a daily, monthly and quarterly basis .
- Present a professional image at all times
- You must take the ownership of the task assigned to you
Key Skills:
Marketing Promotions Education Industry
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- WordPress Developer – 1 Vytilla
Job Description:
We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, Bootstrap, jQuery and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should be expert at developing using WordPress standards. The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
Job Responsibilities:
- Designing and implementing new features and functionality
- Establishing and guiding the websites architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, Not Required
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
Required Skills:
- Good understanding of front-end technologies, including HTML5, CSS, JavaScript, jQuery,
- MySQL.
- Advanced knowledge of codex and WordPress core.
- Able to create advanced child themes or from-scratch themes that match designs to pixel perfection
- Advanced MySQL admin and use, including advanced $wpdb and extending native WordPress functionality.
- Advanced configuration, debugging and creation of all levels of plugins.
- Expert at working with APIs
- Able to lead and refine update process
- Experience designing and developing responsive design websites
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools {{such as Git,}}
- Strong understanding of PHP back-end development
Social Media: https://www.facebook.com/MWTTechnologies/
Corporate Website: http://mwttech.com
- Jr. QA/QC – 1
Job Description:
- The Jr.QA/QC will work compliances for IHNA / IHM in terms of ASQA/TEQSA/ CRICOS compliances.
- The executive of the division need to have 1 year of experience in QA/QC role in auditing for ISO9001 or similar capacities.
- The Jr. QA/QC also conduct monthly audit of systems and processes to ensure compliance to standards.
- Read and understand all publications from regulatory bodies and update IHNA/ IHM policies, websites, processes and systems accordingly.
- Train the requirements of Australian education and work in collaboration with Compliance manager and other departments in IHNA/ IHM.
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Quality Analysis/Quality Control
Role Category: Junior
Role: Jr.QA/QC
Responsibilities:
- Manage compliances and train the requirements of Australian education and work in collaboration with Compliance manager and other departments.
- Monthly auditing of systems and processes to ensure compliance to standards.
- Read and understand all publications from regulatory bodies and update policies, websites, processes and systems accordingly.
Key Skills:
Quality Analysis/Quality Control, Managerial Skills, Compliances Management, Auditing, Policies updating,
Desired Candidate Profile:
Education:
- UG: Any Graduate – Any Specialization
- PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
- Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- Nurse Educator – Mumbai
Job Description:
The position provides you an opportunity to develop and facilitate nursing study programs in colleges & hospitals. Candidates should have good communication skill, the ability to teach, have strong presentation & negotiation skills. Candidates with B.Sc. in Nursing who have at least 2 years clinical nursing experience or M.Sc. in Nursing can apply.
Salary: As Per Market Standards
Industry: Medical / Healthcare / Hospitals
Functional Area: Teaching, Education, Training, Counseling
Role Category: Teacher/ Private Tutor
Role: Nurse Educator
Responsibilities:
- Provide continuing education to licensed nursing staff.
- Develop curricula for nursing programs.
- Develop assessments for nursing and related programs.
- Support content development for diploma /graduate diploma courses.
- Provide subject review to develop eLearning.
- Should promote & brand our nursing study programs in colleges & hospitals.
- Build strong relationships, provide strong presentation & negotiation skills.
Key Skills:
Good Communication Skill , basic Computer knowledge , Attend or speak at conferences, basic knowledge in training & developing continuing education programs.
Desired Candidate Profile:
Education:
UG: B.Sc in Nursing with two years of Clinical Nursing experience
PG: M.Sc in Nursing
- Counsellor – Mumbai
Job Description:
Most students are unsure whether they meet the required qualification, what course to take up? Visa options etc. As a student counsellor your role is to guide students to make the right decision when trying to choose a program of study abroad.
Salary: As Per Market Standards
Industry: Service
Functional Area: Student Admissions
Role Category: Sr. Counselor
Working Conditions: Primarily in an office environment.
Role: Sr. Student Counselor
Responsibilities:
The Student Counselor is expected to perform the following along with additional ad hoc duties as and when requested by MWT:
- Assist and advice candidates to gather documents as per requirement of nursing boards or universities/ colleges.
- Contact nursing boards or universities on behalf of candidate to know application status.
- Assist candidates in completing necessary application forms to College/University for admission upon receiving decision letter
- Arrange interview with college/University to confirm admission
- Provide candidates with information booklet/brochures of different providers of the course to choose from.
- Train and guide candidates to attend college/University interview which could be telephonic/video conferencing/ Face to face
- Advice candidates about documentation and fund necessary for applying visa.
- Prepare candidates to attend visa interview
- Assist candidates to complete visa application forms
- Provide pre departure guidance
- Ensure all candidates attend preparatory course prior to leaving Australia.
- Check on eLearning status of the candidate from time to time
- Advice candidates to take necessary vaccination prior to leaving Australia and verify reports.
- Make travel arrangement for the candidate to Australia
- Make accommodation arrangements suitable to candidate
- Arrange for airport pickup
- Inform candidates about their status at every stage of the process.
Desired Candidate Profile:
Education:
UG: Any Bachelor’s degree
Key Skills:
Maintain Market Awareness
- Should be aware of the sales strategies of competitors
- Maintain an awareness of all promotions and advertisements
Communication:
- Provide accurate feedback
- Communicate customer requests to management
- Use CRM to enter new enquires and update candidate status and details
Achieve Targets:
- You will have monthly, quarterly and annual targets to be met.
Targets will be assigned to you by TL/ General Manager
- General Manager/ Sr. Manager
Job Description:
The General Manager/Sr. Manager directs & monitors the Counseling & Documentation Managers and their teams to work together & get the best results.
High performance is the key to any business, and as a General Manager/Sr. Manager you need to play a vital role in helping the business run smoothly. You need to organize the teams under you and its workload and make sure performance is kept to a really high standard. Delegating the tasks to the Team Leaders, monitoring the team’s performance, helping their training and development, completing paperwork and handling complaints and reporting to Operations Manager.
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Operations and Marketing
Role Category: Sr. Management
Role: Sr. Manager/General Manager
Desired Candidate Profile
Experience: 8 to 12 Years
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization
Accountabilities
- The General Manager/Sr. Manager is expected to perform the following along with additional ad hoc duties as and when requested by HCG:
Marketing Management
- Responsible for developing, implementing and executing strategic marketing plans the organization
- Managing and coordinating marketing and creative staff, leading market research efforts to improve productivity and liaising with media organizations and advertising agencies
- Manage the day to day marketing activities of the organization and long term marketing strategy to improve the business.
- Developing the marketing strategy for the company in line to get more candidates/applicants for overseas education.
- Overseeing the company’s marketing budget, Preparing and coordinating online and print marketing campaigns.
- Planning and implementing promotional campaigns, creation and publication of all marketing material in line with marketing plans
- Manage and improve lead generation campaigns, measuring results in getting more Customers.
- Overall responsibility for brand management and corporate identity and getting tie ups with the Universities/Hospitals abroad.
- Monitor and report on effectiveness of marketing communications.
- Creating a wide range of different marketing materials and solutions.
Other Responsibilities:
- The General Manager/Sr. Manager will be responsible for any sort of Business expansions, Business Plans and Strategic Planning.
- Planning and coordinating Overseas Business Plans and its development
- Handling Overseas Education for Australia, New Zealand, UK, Canada, Ireland & other countries
- Responsible for Marketing activities and Seminars
- Intimate understanding of traditional and emerging marketing channels
- Ability to think creatively and innovatively
- Budget-management skills and proficiency
- General Manager/Sr. Manager may be responsible for gathering the information for the performance review.
- Conduct performance Review of the Team.
- Hold weekly meetings, discuss task delegation and review issues.
- In conjunction with Operations Manager set quarterly targets and objectives
Operational Management
- The General Manager/Sr. Manager handles operations such as verifying performance through tracking systems like Knowledge Hub/CRM/Wise net/SharePoint to check individual student counselor, such as speed of answer, accuracy of information.
- It could also include coaching and feedback to ensure that the defined customer experience is delivered in every call or visit
- Set up sales plan in order to achieve sales target required by the company.
- Supervise daily work of the members and ensure customer satisfaction.
Team Development
- The General Manager/Sr. Manager develops the teams to ensure that they consistently deliver the needed performance.
- Monitors individual the whole team members to identify and schedule required training.
- Staying close enough to the team to recognize their shortcomings or weaknesses and address these.
- Inspire and motivate the team with a clear vision and purpose
Communication
- The Company Manager is the communication link between the front-line and management.
- He disseminates information to the team and forwards information to his up line in a timely manner.
- He works closely with his team members to resolve customer problems and reports as required on performance, issues and resolutions.
Identify Opportunities
- The General Manager/ Sr. Manager tracks and submits ideas and solutions for service based on the observations and analysis.
- Identify opportunities for business development
- Take regular feedback from customer and members of the team
- Check for regular visa updates on relevant immigration websites
www.immi.gov.au
www.vfs-au-in.com
- Check regularly for health practitioner updates on www.ahpra.gov.au
- Keep track of competitors and competition
- Check for updates to be made on Company website www.mwt.co.in
9. IT and back office Marketingfor Australian market (ERP Tool – Knowledge Hub and its Support) preferably male candidate but suitable female candidate also can consider.10 . Principal (Nursing Background)– 1 Kadavanthra
