At HCG, we are always on the lookout for sincere, hardworking individuals to join our team. If you feel you are a good match, do contact us and let’s meet up!
These are our present career openings:
- Admission Consultant – 9, Vytilla, Kochi
Job Description:
Responsibilities:
- Ensuring to achieve the admission target
- Supporting students admission process
- Contacting students for Course Admission
- Excellent sales skills (experience in education industry is an advantage)
- Friendly and approachable personality
- Exceptional customer service skills
- Good computer skills
- Confident in dealing with customers on the phone
- High level of organizational and administrative skills
- Team oriented and be able to work effectively without supervision
- Previous Customer Service/Call center experience is desirable
- Ready to work 24/7
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Customer Care / Tele Marketing
Role Category: Student Admissions
Role: Student Admissions Consultant
Key Skills:Good Communication Skill, Customer Care, Tele Marketing / Tele Sales, Telephone Etiquette
Desired Candidate Profile
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization
Requirements:
Candidate should have a flair to work on target based job.
Candidate should have minimum 1 years’ experience in Call center, Telemarketing or Customer Care background.
Freshers can also apply with Good Communication skills
Candidate must be willing to work on Saturdays and Sunday, if work demands, where compensatory off is allotted.
Candidate should have excellent presentation, communication and interpersonal skill.
- Student Support – 1, Vytilla, Kochi
Job Description:
Candidates with good command over English language is preferred. Thorough computer knowledge with introduction to various technologies. Good exposure to e-Learning environment. Internet savvy. Preferable experience from education and training sector.
Salary: As Per Industry Standards
Industry: Education / Teaching / Training
Functional Area: Teaching, Education, Training, Counseling
Role Category: Other
Role: Other
Responsibilities:
- Monitoring the replies and making sure the client is satisfied.
- Researching the LMS for implementing requests from the clients.
- Implementing new modules on the LMS and testing its functionality
- Coordination with design team for requirement in course delivery.
- Coordination with development team in LMS customization.
- Technical support to clients in terms of e learning.
- Support requests raised by the clients assigned have to be attended & replied satisfactorily & in time.
- Attending to the support requests assigned.
- Ensure the support requested by students is answered sufficiently & in time.
- Coordinating the activities of the e-learning support team and other concerned departments.
- Ensure the support requested by students is answered sufficiently and in time.
- Implement the course is ready to be delivered on the LMS as required by the client by making sure e learning assessments and content is published and uploaded as per requirement of the educator.
Key Skills:
Learning, e – learning, support executive, Calls Handling, mails, Tech Support
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- Jr.Marketing – 2 , Kottayam & Cochin (vytilla)
Job Description:
- Handling the business promotion activities.
- Assessing the education industry and getting leads for business promotion.
- Specific marketing campaigns and projects within the department and to assist with the implementation of the department’s policy, strategies and campaigns. The Executive will have to formulate the contents for the marketing mix and put forth efficient and innovative marketing plans.
Salary: As Per Company Standards
Industry: Education / Teaching / Training
Functional Area: Marketing , Advertising , MR , PR , Media Planning
Role Category: Marketing
Role: Direct Marketing Executive
Accountabilities
- Keep the rules and standards of the organization and be the representative who deliver the best to the customer .
- Schedule the appointments and visit existing customers to review product needs and determining other opportunities.
- Organize and attend joint sales calls with Vendors.
- Open new accounts.
- Responsible to liaise between customers and the company for up-to-date status of service, pricing and new product release launches.
- Prepare reports for marketing and sales and keeping expense accounts.
- Generate new and repeat sales by providing product, technical information in a timely manner
- Identify customer requirements and expectations in order to recommend relevant products/solutions
- Deliver the best quote to the customer and know the competition and report to the team leader
- Proactively recommend products needed by customers to increase customer satisfaction and improve profitability
- Keep up to date on new products, services, procedures and tools by attending training and departmental meetings
- Contact customers following sales to ensure on going customer satisfaction.
- Present a professional image at all times
- Study the product thoroughly and know the marketing techniques .
- Improve Communication skill according to the changing styles and fashion of the market .
- Report to the team leader for all the activities on a daily, monthly and quarterly basis .
- Present a professional image at all times
- You must take the ownership of the task assigned to you
Key Skills:
Marketing Promotions Education Industry
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- Counsellor – East Andheri, Mumbai
Job Description:
Most students are unsure whether they meet the required qualification, what course to take up? Visa options etc. As a student counsellor your role is to guide students to make the right decision when trying to choose a program of study abroad.
Salary: As Per Market Standards
Industry: Service
Functional Area: Student Admissions
Role Category: Sr. Counselor
Working Conditions: Primarily in an office environment.
Role: Sr. Student Counselor
Responsibilities:
The Student Counselor is expected to perform the following along with additional ad hoc duties as and when requested by MWT:
- Assist and advice candidates to gather documents as per requirement of nursing boards or universities/ colleges.
- Contact nursing boards or universities on behalf of candidate to know application status.
- Assist candidates in completing necessary application forms to College/University for admission upon receiving decision letter
- Arrange interview with college/University to confirm admission
- Provide candidates with information booklet/brochures of different providers of the course to choose from.
- Train and guide candidates to attend college/University interview which could be telephonic/video conferencing/ Face to face
- Advice candidates about documentation and fund necessary for applying visa.
- Prepare candidates to attend visa interview
- Assist candidates to complete visa application forms
- Provide pre departure guidance
- Ensure all candidates attend preparatory course prior to leaving Australia.
- Check on eLearning status of the candidate from time to time
- Advice candidates to take necessary vaccination prior to leaving Australia and verify reports.
- Make travel arrangement for the candidate to Australia
- Make accommodation arrangements suitable to candidate
- Arrange for airport pickup
- Inform candidates about their status at every stage of the process
Desired Candidate Profile:
Education:
UG: Any Bachelor’s degree
Key Skills:
Maintain Market Awareness
- Should be aware of the sales strategies of competitors
- Maintain an awareness of all promotions and advertisements
Communication:
- Provide accurate feedback
- Communicate customer requests to management
- Use CRM to enter new enquires and update candidate status and details
Achieve Targets:
- You will have monthly, quarterly and annual targets to be met.Targets will be assigned to you by TL/ General Manager
- Principal (Nursing Background)– 1, Kadavanthra, Kochi
Job Description :
The Principal is responsible to ensure that the courses are developed in accordance with the current industrial practices in order to provide quality education to the students of MWT IHM. The Coordinator is expected to an excellent team player and exercise a high level of personal innovation and initiative in tasks. In addition to this, the Coordinator has to take up the role of course administrator, develop material, assist in promoting programs and ensure compliance with Quality Management Systems (QMS) and other regulatory requirements.
Qualification:
- Registered as nurse
- Minimum 2 years of experience in developing courses
Skills and Competencies:
- Ability to manage and lead teams efficiently
- Ability to delegate the tasks to the appropriate person to assure quality in work
- Experience in resolving conflicts among team members
- Maintain effective interpersonal relationship with colleagues and team members
- Highly developed organizational skills to coordinate the development of course
- Capacity to management time adequately to meet deadlines.
- Documentation Executive – 2 , Vytilla & Kottayam
Job Description:
Providing Pre-Departure guidance to Students. Preparation of Students Admission Documents and Negotiation of Documents. Create tie ups and follow ups with Abroad Universities. Should have good communication
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Documentation
Role Category: Executive
Role: Documentation Executive
Responsibilities:
Visa Processing, Document Management, Document Checking, Overseas Documentation, Pre -Departure Guidant’s, Documentation, Immigration, abroad documentation, visa, student visa, overseas education, study abroad, study overseas, visa filing.
Key Skills:
- Good Written & Spoken
- Good Interpersonal & communication skills
- Good Comprehension
- Competent in Microsoft word, excel
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
- Counsellor – Kottayam & Kadavanthra
Job Description:
Most students are unsure whether they meet the required qualification, what course to take up, what are their Visa options etc. As a student counsellor your role is to guide students to make the right decision when trying to choose a program of study abroad.
Salary: As Per Market Standards
Industry: Service Industry
Functional Area: Student Admissions
Role Category: Counselor
Working Conditions: Primarily in an office environment.
Role: Student Counselor
Responsibilities:
The Student Counsellor is expected to perform the following along with additional ad hoc duties as and when requested by MWT:
- Ensure that each candidate receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
- Maintain and develop good relationship with customers through telephone contact, emails, meetings etc.
- Screen candidates and advise them about most suitable program that meets their qualification and requirement.
- Follow up on the prospect cases and convert them into successful registrations
- Provide accurate information to candidates regarding course selected, funds required and the details of visa processing.
- Maintain the database of candidates in the CRM
- Assist candidates at every stage of the application process.
Desired Candidate Profile:
Education:
UG: Any Bachelor’s degree
Key Skills:
Maintain Market Awareness
- Should be aware of the sales strategies of competitors
- Maintain an awareness of all promotions and advertisements
Communication:
- Provide accurate feedback
- Communicate customer requests to management
- Use CRM to enter new enquires and update candidate status and details
Achieve Targets:
- You will have quarterly and annual targets to be met.
- Targets will be assigned to you by TL/ General Manager
