Looking for unique opportunities to truly make a difference? Join our teams and experience the unique HCG passion!
These are our present career openings:
1. Admission Consultant – 2, Vytilla, Kochi
Job Description:
Responsibilities:
Contacting students for Course Admission
Supporting students admission process
Ensuring to achieve the admission target
Excellent sales skills (experience in education industry is an advantage)
Friendly and approachable personality
Exceptional customer service skills
Good computer skills
Confident in dealing with customers on the phone
High level of organizational and administrative skills
Team oriented and be able to work effectively without supervision
Previous Customer Service/Call center experience is desirable
Ready to work 24/7
Salary: As Per Market Standards
Industry: Education Consultancy
Functional Area: Customer Care / Tele Marketing
Role Category: Student Admissions
Role: Student Admissions Consultant
Key Skills:
Good Communication Skill, Customer Care, Tele Marketing / Tele Sales, Telephone Etiquette
Desired Candidate Profile
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization
Requirements:
Candidate should have a flair to work on target based job.
Candidate should have minimum 1 years’ experience in Call center, Telemarketing or Customer Care background.
Candidate must be willing to work on Saturdays and Sunday, if work demands, where compensatory off is allotted.
Candidate should have excellent presentation, communication and interpersonal skill.
2. Student Support – 1, Vytilla Kochi
Job Description:
Candidates with good command over English language is preferred. Thorough computer knowledge with introduction to various technologies. Good exposure to e-Learning environment. Internet savvy. Preferable experience from education and training sector.
Salary: As Per Industry Standards
Industry: Education / Teaching / Training
Functional Area: Teaching, Education, Training, Counseling
Role Category: Other
Role: Other
Responsibilities:
Monitoring the replies and making sure the client is satisfied.
Researching the LMS for implementing requests from the clients.
Implementing new modules on the LMS and testing its functionality
Coordination with design team for requirement in course delivery.
Coordination with development team in LMS customization.
Technical support to clients in terms of e learning.
Support requests raised by the clients assigned have to be attended & replied satisfactorily & in time.
Attending to the support requests assigned.
Ensure the support requested by students is answered sufficiently & in time.
Coordinating the activities of the e-learning support team and other concerned departments.
Ensure the support requested by students is answered sufficiently and in time.
Implement the course is ready to be delivered on the LMS as required by the client by making sure e learning assessments and content is published and uploaded as per requirement of the educator.
Key Skills:
Learning, e – learning, support executive, Calls Handling, mails, Tech Support
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
3. Jr. Marketing – 1, Kottayam
Job Description:
Handling the business promotion activities.
Assessing the education industry and getting leads for business promotion.
Specific marketing campaigns and projects within the department and to assist with the implementation of the department’s policy, strategies and campaigns. The Executive will have to formulate the contents for the marketing mix and put forth efficient and innovative marketing plans.
Salary: As Per Company Standards
Industry: Education / Teaching / Training
Functional Area: Marketing , Advertising , MR , PR , Media Planning
Role Category: Marketing
Role: Direct Marketing Executive
Accountabilities
Keep the rules and standards of the organization and be the representative who deliver the best to the customer .
Schedule the appointments and visit existing customers to review product needs and determining other opportunities.
Organize and attend joint sales calls with Vendors.
Open new accounts.
Responsible to liaise between customers and the company for up-to-date status of service, pricing and new product release launches.
Prepare reports for marketing and sales and keeping expense accounts.
Generate new and repeat sales by providing product, technical information in a timely manner
Identify customer requirements and expectations in order to recommend relevant products/solutions
Deliver the best quote to the customer and know the competition and report to the team leader
Proactively recommend products needed by customers to increase customer satisfaction and improve profitability
Keep up to date on new products, services, procedures and tools by attending training and departmental meetings
Contact customers following sales to ensure on going customer satisfaction.
Present a professional image at all times
Study the product thoroughly and know the marketing techniques .
Improve Communication skill according to the changing styles and fashion of the market .
Report to the team leader for all the activities on a daily, monthly and quarterly basis .
Present a professional image at all times
You must take the ownership of the task assigned to you
Key Skills:
Marketing Promotions Education Industry
Desired Candidate Profile:
Education:
UG: Any Graduate – Any Specialization
PG: Any Postgraduate – Any Specialization, MBA/PGDM – Any Specialization
Doctorate: Any Doctorate – Any Specialization, Doctorate Not Required
4. Counsellor – East Andheri, Mumbai
Job Description:
Most students are unsure whether they meet the required qualification, what course to take up? Visa options etc. As a student counsellor your role is to guide students to make the right decision when trying to choose a program of study abroad.
Salary: As Per Market Standards
Industry: Service
Functional Area: Student Admissions
Role Category: Sr. Counselor
Working Conditions: Primarily in an office environment.
Role: Sr. Student Counselor
Responsibilities:
Responsibilities:
The Student Counselor is expected to perform the following along with additional ad hoc duties as and when requested by MWT:
· Assist and advice candidates to gather documents as per requirement of nursing boards or universities/ colleges.
· Contact nursing boards or universities on behalf of candidate to know application status.
· Assist candidates in completing necessary application forms to College/University for admission upon receiving decision letter
· Arrange interview with college/University to confirm admission
· Provide candidates with information booklet/brochures of different providers of the course to choose from.
· Train and guide candidates to attend college/University interview which could be telephonic/video conferencing/ Face to face
· Advice candidates about documentation and fund necessary for applying visa.
· Prepare candidates to attend visa interview
· Assist candidates to complete visa application forms
· Provide pre departure guidance
· Ensure all candidates attend preparatory course prior to leaving Australia.
· Check on eLearning status of the candidate from time to time
· Advice candidates to take necessary vaccination prior to leaving Australia and verify reports.
· Make travel arrangement for the candidate to Australia
· Make accommodation arrangements suitable to candidate
· Arrange for airport pickup
· Inform candidates about their status at every stage of the process.
Desired Candidate Profile:
Education:
UG: Any Bachelor’s degree
Key Skills:
Maintain Market Awareness
· Should be aware of the sales strategies of competitors
· Maintain an awareness of all promotions and advertisements
Communication:
· Provide accurate feedback
· Communicate customer requests to management
· Use CRM to enter new enquires and update candidate status and details
Achieve Targets:
· You will have monthly, quarterly and annual targets to be met.
Targets will be assigned to you by TL/ General Manager
5. OET Trainer: Kadavanthra Cochin
Job Description :
OET trainer provides training for students enrolled for the OET, both online and face to face. The trainer need to support students in getting an adequate score for passing. Provides focused training on the modules listening, reading, speaking and writing. Develop confidence in candidates for appearing in exam
Roles and Responsibilities:
o Teaching OET including spoken English to the students
o Making teaching plans for the Program
o Managing the class; preparing the lessons to be delivered to the students
o Preparing and setting tests, examination papers, and exercises
o Marking and providing appropriate feedback to the students
o Basic administration, such as keeping student registers and attendance records
Preparing resouces for candidate .
Qualifications:
• Bachelor/ Master degree in nursing with good communication skill
• IELTS/OET passed candidate / minimum 1 teaching experience
Salary: As Per Market Standards
Industry: Teaching
Functional Area: Training students
Role Category: Teacher
6. Nurse educator : Kadavanthra Kochi
Job Description:
Nurse educators teach and mentor student nurses enrol in HCI. They guide students through the challenges of learning they design the academic programs as per the institution policies in accordance with the regulations. Appropriately delivery the curriculum designed of the particular students, assessment them for certification
Roles and Responsibilities:
o Participate in designing academic programs includes time table, course planning ….etc
o Monitor students constantly to pass the academic program
o Teach students in formal academic program assigned to him
o Maintain attendance of students
o Notify the requirements s and feedback of students to course coordinator
o Support administrative workers related to the course assigned t them
o Participate in assessments preparing and conducting exams.
Qualifications:
• Bachelor/ Master degreein nursing
• Minimum 1-year experience in similar position
Salary: As Per Market Standards
Industry: Teaching
Functional Area: Training students
Role Category: Teacher
7. Front Office Executive: – Mumbai
Key Functions / duties:
• Keep front desk tidy and presentable with all necessary material (forms, brochures, etc.)
• Greet and welcome guests
• Provide basic and accurate information in-person and via phone/email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Update calendars and schedule meetings
• Direct visitors to the appropriate person and office
• Responsible for call management both inbound and outbound and Monitoring all incoming and outgoing calls & Taking Messages.
• Coordinating with other branch offices / departments- Tracking of all Couriers/letters.
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Provide support in customer follow ups and tele-calling.
Qualifications & Qualities required:
• Any Graduate with any specialization; additional certification in Office Management is a plus
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
